fix: add system prompt to zendesk rag (#3604)

chloedia · web-flow · commit 501783b53cf3 · 2025-02-27T02:10:27.000-08:00
# Description

Add System prompt to zendesk rag

fix: ENT-673
diff --git a/core/quivr_core/rag/prompts.py b/core/quivr_core/rag/prompts.py
@@ -280,6 +280,10 @@ def _define_custom_prompts() -> CustomPromptsDict:
     {similar_tickets}
     -------------------------------------
 
+    ------ Current Ticket History ------
+    {system_prompt}
+    -------------------------------------
+
     ------ Client Query ------
     {client_query}
     --------------------------
diff --git a/core/quivr_core/rag/quivr_rag_langgraph.py b/core/quivr_core/rag/quivr_rag_langgraph.py
@@ -913,6 +913,9 @@ def generate_zendesk_rag(self, state: AgentState) -> AgentState:
         inputs = {
             "similar_tickets": docs,
             "client_query": user_task,
+            "system_prompt": self.retrieval_config.prompt
+            if self.retrieval_config.prompt
+            else "",
         }
 
         msg = custom_prompts.ZENDESK_TEMPLATE_PROMPT.format(**inputs)

Original file line number	Diff line number	Diff line change
`@@ -913,6 +913,9 @@ def generate_zendesk_rag(self, state: AgentState) -> AgentState:`
`913`	`913`	`inputs = {`
`914`	`914`	`"similar_tickets": docs,`
`915`	`915`	`"client_query": user_task,`
	`916`	`+ "system_prompt": self.retrieval_config.prompt`
	`917`	`+ if self.retrieval_config.prompt`
	`918`	`+ else "",`
`916`	`919`	`}`
`917`	`920`
`918`	`921`	`msg = custom_prompts.ZENDESK_TEMPLATE_PROMPT.format(**inputs)`