Javascript error on opening windows desktop app #35826

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reblake opened this issue Apr 16, 2025 · 2 comments

reblake commented Apr 16, 2025 •

edited

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Description:

Windows desktop app does not open, and returns a Javascript error. Community Support issue was filed; the response was to "log a bug".

Steps to reproduce:

Go to https://www.rocket.chat/download-apps and download the windows app.
Install the rocketchat-4.3.2-win.exe file on the laptop.
Click on the Rocket Chat icon to open the desktop app.

Expected behavior:

App would open.

Actual behavior:

The app does not open, and this error message appears:

Server Setup Information:

Version of Rocket.Chat Server: Unknown
License Type: Unknown
Number of Users: Unknown
Operating System: Unknown
Deployment Method: Unknown
Number of Running Instances: Unknown
DB Replicaset Oplog: Unknown
NodeJS Version: Unknown
MongoDB Version: Unknown

Client Setup Information

Desktop App or Browser Version: Desktop app 4.3.2
Operating System: Windows 10

Additional context

I was able to find version 4.3.1 online, installed and opened without issues on Windows 10.

Relevant logs:

blehmonster commented Apr 17, 2025

Same version and error on the latest stable build of Windows 11.

Sirozha1337 commented Apr 17, 2025

Same issue here, updated the app through automatic update and it stopped working.

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