Login problems

[belonibepro]

Describe the problem/error/question

Even though I am sure of my login, n8n says it is incorrect. The password recovery email never arrives.

I have tried several times to adjust SMTP, in Cloudron this is configured correctly, but n8n still does not send the email.

I created another account to test, n8n disconnected and the newly created login again says it is incorrect, it does not enter even with the codes provided in the registration and the email does not arrive.

What is the error message (if any)?

Please share your workflow/screenshots/recording

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)
⚠️ WARNING ⚠️ If you have sensitive data in your workflow (like API keys), please remove it before sharing.

Share the output returned by the last node

Debug info

core

• n8nVersion: 1.81.4
• platform: docker (self-hosted)
• nodeJsVersion: 20.18.0
• database: postgres
• executionMode: regular
• concurrency: -1
• license: community

storage

• success: all
• error: all
• progress: false
• manual: true
• binaryMode: memory

pruning

• enabled: true
• maxAge: 672 hours
• maxCount: 10000 executions

client

• userAgent: mozilla/5.0 (windows nt 10.0; win64; x64) applewebkit/537.36 (khtml, like gecko) chrome/134.0.0.0 safari/537.36
• isTouchDevice: false

Generated at: 2025-03-12T20:46:46.012Z}

[Joffcom]

Hey @belonibepro,

We have created an internal ticket to look into this which we will be tracking as "GHC-1172"

[Joffcom]

Hey @belonibepro

Have you tried the cli option to reset the user management feature?

Where are you hosting n8n / cloudron? Some hosts block default smtp ports to prevent spam.