ySupport 03/2025-05/2025

[jorphex]

Introduction

This budget request focuses on the essential, user-centered support work by J and Barry, along with Delist’s role in managing the yearn.social Telegram group. Building on our contributions from the previous cycle, we remain dedicated to providing responsive, high-quality assistance, scam prevention, ongoing tool maintenance, and community engagement to enhance user experience and safety.

Alongside ongoing support efforts, J is developing automation and AI-assisted support solutions to reduce repetitive manual work and improve efficiency. While this development is underway, yPort and yDeposits will be kept in maintenance mode to ensure stability. This BR continues the scope outlined in our last BR, here.

Scope

ySupport provides real-time user support across Discord, Telegram, and Reddit, acting as the first point of contact for troubleshooting technical issues and ensuring community security. Our key responsibilities include:

• Assisting users with vault interactions, transaction tracing, and troubleshooting issues.
• Monitoring and removing scam activity across all channels.
• Developing automation tools to reduce manual workload for repetitive inquiries and increase response efficiency.
• Maintaining support tools (yPort & yDeposits) while focusing development efforts on AI-assisted automation for support queries.
• Collaborating with Yearn’s devdocs maintainer, Ross, to improve FAQ-based support and ensure updated documentation.

Additionally, Delist manages the yearn.social Telegram group, maintaining engagement and discussions on YFI and Yearn-related topics.

Plan

Technical Support and Inquiry Handling

• Provide users with guidance on navigating complex blockchain transactions, vault interactions, and general troubleshooting.
• Handle technical inquiries related to product-specific and broader DeFi topics, including tracing token transfers and assisting users in interacting with smart contracts through block explorers.
• Test and integrate automation tools to streamline repetitive support tasks and improve efficiency.
• Collaborate with Ross (devdocs maintainer) to enhance Yearn documentation and FAQ-based support.

Scam Prevention and Community Protection

• Monitor all channels for scam activity, with J overseeing Discord’s Automod system and both J and Barry manually banning scammers on Discord, Telegram, and Reddit.
• In December 2024 and January 2025, we handled:
  • December: 137 public inquiries, 54 tickets resolved, and 342 scammers/spammers manually banned.
  • January: 121 public inquiries, 44 tickets resolved, and 387 scammers/spammers manually banned.
• Adapt community protections to counteract evolving scam tactics and enhance security measures.
• Foster a safe, welcoming, and professional support environment for Yearn users.

Tool Maintenance and Development

• Maintaining and Improving Support Tools
  • yPort and yDeposits remain operational but will be in maintenance mode this cycle while J focuses on developing an AI-assisted support bot. Small incremental updates may still apply.
  • yDeposits will continue generating daily reports, including top vaults by APR, pricePerShare anomalies, and APR gainers/losers, but no major feature updates are planned.
  • yPort will continue operating, consolidating vault deposit data across multiple addresses without further development this cycle.
• Developing an AI-Assisted Support Bot
  • J is currently researching, testing, and building an AI-assisted support bot to handle basic inquiries in support tickets and streamline responses to common user questions.
  • The bot will integrate AI/LLM API with function calling, enabling it to fetch real-time vault and transaction data using RPC and Yearn’s (ydaemon) API.
  • The goal is to reduce repetitive manual work while maintaining accuracy in responses.
  • Early testing is ongoing, with initial implementations expected to handle frequently asked questions and expand into more complex user interactions over time. See ySupport Telegram chat for examples.

Deadline

2025-05-31

People

• J: Provides constant, in-depth technical support as a long-time Yearn user of over four years. Currently researching, testing, and developing an AI-assisted support bot to improve automation for support tickets and common inquiries. Manages Discord’s Automod system to prevent scams, maintains yPort and yDeposits in a stable state, and handles technical queries, including advanced support in tracing and analyzing token transfers and assisting with smart contract interactions. Also ensures tool reliability, manages regular scam prevention, and manually bans malicious accounts to protect the community. J’s technical expertise and proactive approach are integral to maintaining Yearn’s high standards for support and user care.

• BarryPooter: Actively supports users by answering inquiries, offering assistance, and testing automation tools to help refine new support implementations. Contributes to scam prevention by manually banning malicious accounts and ensuring that AI-assisted responses remain accurate and reliable. Barry’s proactive engagement and diligent monitoring help maintain a safe, well-supported, and evolving support environment.

• Delist: Manages and maintains the yearn.social Telegram group, focusing on discussions about YFI and engaging with the Yearn community to promote a welcoming and informative environment.

Money

• J: $3500 per month
• BarryPooter: $1500 per month
• Delist: $800 per month

This totals 5800 USDC per month, 17,400 USDC for the three-month cycle, reflecting each member’s contribution and aligning compensation with their work and time.

Operational Expenses
In addition to contributor compensation, this budget includes necessary operational costs that ensure the efficiency and sustainability of ySupport’s tools, infrastructure, and security measures. These include:

• Discord server maintenance (vanity domain, subscriptions and Automod upkeep).
• Automation services (IFTTT, Zapier)
• Infrastructure & AI development (VPS hosting, AI/LLM API credits, and related expenses for AI-driven support tools).
• RPC queries (Alchemy) to provide accurate, real-time information for user inquiries and bot-generated reports.

Amount (Total)

17400

Wallet address

0xbd7B3Bc2C4581Fd173362c830AE45fB9506B3dA5

Reporting

Monthly

[jorphex]

March 2025 Report

• 71 inquiries in public channels addressed
• 46 tickets resolved
• 724 scammers and spammers manually banned

Common Inquiries:

• Endless spinning button/nothing happens after clicking/wallet app not called
• "Too much loss"/max loss
• rSWELL
• Curve Factory Vaults
• veYFI staking/boost
• Withdrawing through block explorers
  • related: finding old/deprecated/hidden vaults
• "An internal error was received."
• "Application error: a client-side exception has occurred (see the browser console for more information)."